FAQs

Frequently Asked Questions

Do you provide 24/7 support?

Our office hours are 8:30am – 5pm. We can arrange cover outside of these hours if needs be, and managers will be provided with a phone number in case of emergencies.

How does pricing work?

Typically, clients will be on a 12-month maintenance contract with an agreed fee. This is calculated on the number of devices that are covered. We can provide additional ad hoc work if required.

Can you visit our office or is it just remote support?

We can log on remotely for speedy assistance, but we also love to come and see you in person to develop our relationship – especially if you put the kettle on! A personal service is a key reason to use us over larger centralised providers.

Which industries do you support?

We support clients across all sectors.

Is my business too small for IT support?

No! We work with everyone from one-man bands and sole traders to large organisations of 80+ people. No business is too small.

Would you work with a business outside of Shropshire?

Yes! Despite our name, we have clients outside of Shropshire too.

Do you work with home users?

No, we work with businesses that have an office space – but we can provide a set-up that enables users to work remotely.

How often would our files be backed up?

Backup is so important and needs to be managed and tested. We can backup data in the cloud (emails, OneDrive, Teams etc.) up to three times a day. This schedule can tailored to the individual’s specific needs.

Which systems do you support?

We can provide support for all Microsoft products and Mac OS.

How do I request a new starter?

Please use this form when requesting a new starter or member of staff.

Have a question?

Your question not answered above? Send it to us and we’ll respond as soon as we’re able.