Frequently Asked Questions

Please expand the sections below to find out more about our services.

Our office hours are 8:30am – 5pm. We can arrange cover outside of these hours if needs be, and managers will be provided with a phone number in case of emergencies.

Typically, clients will be on a 12 month maintenance contract with an agreed fee. This is calculated on the number of devices that are covered. We can provide additional ad hoc work if required.

We can log on remotely for speedy assistance, but we also love to come and see you in person to develop our relationship – especially if you put the kettle on! A personal service is a key reason to use us over larger centralised providers.

We support clients across all sectors.

No! We work with everyone from one-man bands and sole traders to large organisations of 80+ people. No business is too small.

Yes! Despite our name, we have clients outside of Shropshire too.

No, we work with businesses that have an office space – but we can provide a set-up that enables users to work remotely.

Backup is so important and needs to be managed and tested. We can backup data in the cloud (emails, OneDrive, Teams etc.) up to 3 times a day. This schedule can tailored to the individual’s specific needs.

We can provide support for all Microsoft products and Mac OS.

Please use this form when requesting a new starter / member of staff.